All Sales Final (but read on for clarity)

We ask that you remember that LOOM Imports is a (very) small business. Your purchases have a big impact on our ability to stick around and continue supporting the artisans whose pieces we carry. Help us help them by shopping intentionally the first time.

At the same time, we pride ourselves on sourcing products that are not only beautiful, but built to last. If you don’t enjoy looking at it and it doesn’t serve its purpose, we’d just be bringing more junk into the world. And that’s not how we roll. So, while we have a rather strict return policy, we stand behind the integrity of our products and can only continue to serve our customers in that way if you come forward with defective and misrepresented merchandise. We’ll always do what we reasonably can to get the best goods in your hands. In those cases, we still ask that you let us know within a reasonable amount of time from the purchase date. When a product has been out of our hands for long enough, it puts us in a weird position to have ask about what has happened to the product since it left our care.

Shop Intentionally the First Time

In order to ensure you know both what you want and what you can expect from LOOM, we take the following measures:

• Offer swatch kits of our materials
• Real human communication via email customer support
• A collaborative multi-step custom process